Refund & Cancellation Policy

Last updated: 23 October 2026

1. What you buy

Graha Life sells one-time digital consultations (for example a 20-minute Kundli or Compatibility consultation for ₹49, and a 15-minute extension for ₹49). There are no subscriptions and no automatic renewals. Every purchase is a single payment.

2. Cancellation

A consultation starts the moment payment is confirmed, so it cannot be cancelled once it has started. If you change your mind before paying, simply close the payment page: nothing is charged.

3. When you get a refund

We refund the full amount when the failure is on our side:

• Our system is unable to answer for 2 minutes or more during a paid consultation. We tell you on screen, end the consultation and refund you automatically.
• You were charged but your consultation could not be started at all. Write to nav@graha.life with your transaction ID and we will start it or refund you in full.
• You were charged twice for the same consultation. The duplicate payment is refunded in full.

4. How and when the money reaches you

Refunds go back to the original payment method (card, UPI or netbanking) through our payment partner. They are initiated within 2 working days of the failure being confirmed and usually reach your account within 5 to 7 working days, depending on your bank. We do not give store credit in place of a refund.

5. When there is no refund

Astrology is guidance, and readings differ from person to person. There is no refund for the content of a reading, a reading you disagree with or are not satisfied with, or unused time or unused questions.

6. Contact

Write to nav@graha.life with your transaction ID. We acknowledge within 48 hours and resolve within 30 days. See also our Terms and Delivery Policy.